Shepherds Bush Man And Van Terms and Conditions

These terms and conditions set out the basis on which Shepherds Bush Man And Van provides removal, transport, delivery and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. For the avoidance of doubt, references to we, us and our mean the service provider, and references to you and your mean the customer, client, or person making the booking. These terms are intended to be fair, practical and clear, and they should be read carefully before a booking is confirmed.

The services covered by this agreement may include domestic moves, single-item transport, student moves, furniture collection, light office relocation, loading and unloading assistance, and similar transport-related work. Unless agreed in writing, we do not provide storage, packing of fragile items as a specialist service, disposal of restricted waste, or any work that would require specialist licensing beyond standard transport operations. Any quotation or estimate is based on the information supplied by you at the time of booking and may change if the job differs from the description provided.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure by us to enforce a right or remedy will be treated as a waiver of that right. These terms apply alongside any written quotation, booking confirmation, or service note agreed in advance, provided that where there is a conflict, the terms in the booking confirmation or written contract may take precedence if expressly stated.

The booking process begins when you submit a request for a quotation or reserve a date with us. To provide an accurate moving van service quotation, you must give correct details, including the collection and delivery addresses, access conditions, item list, approximate volume, parking limitations, timing restrictions, and any special handling requirements. Where relevant, you should disclose whether items are particularly heavy, fragile, valuable, awkward, or likely to require additional labour. Failure to provide accurate information may result in changes to the price, delays, or cancellation of the service.

A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment. We may decline a booking at our discretion if the job is unsafe, impractical, unlawful, outside our available capacity, or beyond the scope of the service agreed. Any time slot is an estimate unless specifically guaranteed in writing. We will aim to arrive within the agreed period, but schedules can be affected by traffic, weather, road closures, earlier jobs running over, or circumstances beyond our reasonable control.

You are responsible for ensuring that the collection and delivery locations are accessible and ready for the work on the booked date. This includes arranging suitable parking permissions, arranging lift access where necessary, and making sure that items to be moved are prepared for loading. If the team is unable to proceed because access is blocked, the property is closed, or the required arrangements have not been made, waiting time, abortive journey charges, or rebooking fees may apply. We may also reasonably adjust the service if the actual conditions differ materially from those described at booking.

Our payment terms will be confirmed at the time of quotation or booking. Unless otherwise stated, charges may be based on hourly rates, fixed rates, item-based pricing, or a combination of these. Additional fees can apply for congestion, tolls, parking charges, congestion or clean air zone fees, stair carries, waiting time, short-notice changes, extra labour, additional stops, or work outside normal hours. All prices are quoted in pounds sterling and may be subject to VAT where applicable. The final charge will reflect the actual service provided, including any agreed extras.

Payment is usually due on completion of the service unless an advance payment, deposit, or staged payment arrangement has been agreed in writing. We may require full or partial payment in advance for large jobs, busy periods, or bookings involving third-party subcontractors. Accepted payment methods will be advised in advance and may include bank transfer, card payment, or other agreed methods. If payment is not made when due, we reserve the right to charge reasonable late payment costs, suspend further services, and recover any costs incurred in collecting outstanding sums, including lawful administration charges.

Any quotation is valid for the period specified in the quote, or if no period is stated, for a reasonable time only. We may revise a quotation before the booking is confirmed if the details change or if the original information was incomplete or inaccurate. However, once a fixed price has been agreed in writing, we will not vary it unless the scope of work changes, additional services are requested, or exceptional circumstances arise. Any request for additional work on the day may be charged separately at our standard or agreed rates.

Cancellations and rescheduling requests should be made as early as possible. If you cancel a booking, fees may apply depending on how much notice is given, whether preparatory work has already been carried out, and whether we have turned away other work to reserve your slot. If you cancel at short notice, fail to attend, or are not ready for the service, you may be charged the full booking fee or a reasonable proportion of it, especially where labour, transport, or third-party costs have already been committed.

Where we need to cancel or reschedule, we will aim to notify you as soon as reasonably practicable and offer an alternative date where possible. We shall not be liable for any losses arising from a cancellation or delay caused by events beyond our reasonable control, including severe weather, accidents, traffic incidents, mechanical breakdown, staff illness, strikes, public emergencies, or legal restrictions. If a booking must be cancelled by us because the job is unsafe, unlawful, or materially different from what was described, any sums paid for services not provided will normally be refunded, unless work has already been performed.

In relation to consumer contracts, your statutory rights are not affected. If you make a booking remotely, any cooling-off rights that may apply under UK consumer law will be explained where relevant, but certain services scheduled for a specific date may not be cancellable once work has begun or once you have requested an early start within the statutory exceptions. We recommend that you carefully check the booking details before confirming.

Our liability is limited to the reasonable care and skill we promise to exercise in providing the service. We will take reasonable steps to handle your goods carefully and to transport them safely, but we cannot guarantee against all risks. You should ensure that items are properly packed, secured, and suitable for transit. We are not responsible for pre-existing damage, inherent defects, wear and tear, or damage caused by unsuitable packaging supplied by you or by third parties.

Except where prohibited by law, we shall not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, loss of goodwill, or emotional distress. Our total liability for any claim arising out of a booking shall be limited to the total amount paid or payable for the specific service in question, unless the law requires a higher limit or the loss arises from death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. Nothing in these terms limits rights that cannot be excluded under UK law.

It is your responsibility to remove or secure personal data, valuables, cash, keys, confidential papers, and prohibited items before the move begins. We do not accept responsibility for the loss of items left unsecured, concealed, or not declared to us when reasonably required. If you ask us to move electronics, antiques, artwork, plants, or other specialist items, you accept that such goods may require extra care and may still be moved only at your own risk unless a separate written arrangement has been made.

We operate in accordance with applicable waste regulations and environmental laws in the United Kingdom. Our services are not intended for unlawful dumping, fly-tipping, or the disposal of waste without proper authorisation. Any removal of waste, furniture, rubble, packaging, or unwanted items must be discussed in advance so that the correct method of collection, transfer, and disposal can be arranged. Where necessary, we may refuse to handle materials that require specialist permits, handling procedures, or licensed disposal routes.

You must not ask us to transport hazardous, explosive, toxic, infectious, or restricted waste unless we have expressly agreed in writing and confirmed that we are legally able to do so. This includes, without limitation, asbestos, chemicals, solvents, gas cylinders, medical waste, batteries requiring special disposal, oils, paints in large quantities, and other controlled substances. If such items are discovered during a job and were not disclosed beforehand, we may stop work, charge for time spent, and require you to make the appropriate arrangements. You will remain responsible for any penalties, fines, or losses arising from inaccurate disclosure or unlawful instructions.

Where waste removal or disposal is included in the service, ownership of the items may pass to us only when lawfully accepted for disposal and only to the extent permitted by applicable regulations. You confirm that you have the right to dispose of the items handed over and that they are not subject to restrictions, third-party ownership claims, or recycling obligations that would prevent lawful transfer. We may issue documentation or records where required by law or where reasonably practical for the service provided.

You are responsible for ensuring that all items provided for transport are lawful to move and do not include illegal goods, stolen property, or items that would expose us to regulatory or safety risks. We may refuse any package, parcel, or item that appears unsafe, improperly packed, leaking, damaged, or likely to cause contamination. If we suspect an item contains contraband, hazardous material, or undeclared waste, we may decline to carry it and may notify the relevant authorities where legally required.

Any estimate of time, distance, or labour is based on ordinary operating conditions. If there are unexpected delays caused by you, by building management, by loading restrictions, or by the need to wait for keys, access, or instructions, we may charge waiting time or additional labour time. If a vehicle is required to remain stationary due to your instructions, parking limitations, or access issues, those periods may be chargeable where reasonable. We may also revise the scope of work if the actual volume of goods materially exceeds the original estimate.

We may use employees, agents, contractors, or subcontractors to provide the service, and any such person will be entitled to rely on these terms where relevant. You must treat our staff and representatives with respect and must not expose them to abuse, harassment, discrimination, violence, or unsafe conditions. We reserve the right to withdraw our team from any premises where there is a risk to health or safety. In such cases, the booking may be treated as cancelled by you, and charges may still apply.

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, your local mandatory consumer protections may still apply where relevant, but the contract will otherwise be interpreted under the law stated here unless a different mandatory rule applies. Any dispute arising from or connected with the services, the booking process, the payment terms, cancellations, liability, or waste handling shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If we choose not to enforce any part of these terms immediately, that does not mean we have waived our right to enforce it later. Any communication about a booking should be made in writing where possible, so that the agreed details can be recorded clearly. Where a term must be implied by law, it will be treated as included to the minimum extent necessary. These terms represent the basis of the service agreement between you and Shepherds Bush Man And Van and replace any prior verbal discussions to the extent permitted by law.

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time your booking is confirmed will usually apply to that booking, unless a later version is required by law or expressly agreed in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted the conditions set out above, including the rules relating to quotes, service scope, payments, cancellations, liability, and lawful disposal.

If any dispute arises, both parties should first try to resolve it promptly and in good faith. We encourage written clarification of any concern about charges, timing, damaged goods, or service scope before formal action is taken. Where a claim is made, you should provide reasonable evidence and allow us a fair opportunity to investigate. These terms are designed to support a professional, transparent, and lawful man and van service, while protecting both customer and provider interests in a practical way.